Delivery Information

We dispatch all parcels within 3 to 5 working days after payment is verified. Kindly note that the delivery times stated below are calculated after the date we ship out the parcel. We provide doorstep delivery services for all local orders. Please kindly provide a valid local contact number for delivery purposes. Kindly note that we do not deliver to PO Box addresses, Tuas and Sentosa. For international delivery, we provide DHL Express and Economy Worldwide shipping options.

Courier (Local Delivery within Singapore)

$9 per parcel. This is a doorstep delivery and parcels may take between 1 to 3 working days (excluding date of shipment, weekends and public holidays) to be delivered to local addresses from the date of which the parcel is shipped/leave our warehouse. Once your order has been shipped, we will send an email containing the tracking number for your parcel as well as the link to track your parcel. This information can also be found under your Order History. 

Kindly note that this is NOT a timeslot delivery and delivery can be anytime between 9AM to 10PM. For office addresses or night delivery to home addresses, please indicate your available range of timing under theOrder Comments box at the check-out page and this will be fulfilled on the best effort basis. Kindly also note that there will only be 2 attempts at delivery, but the second delivery date can be arranged by the recipient. The parcel will be returned back to us if the second delivery attempt fails and subsequent redelivery will be subject to shipping charges.

International Delivery

Calculated automatically based on weight of parcel and delivery country. Tax and duties not included. Customers are advised to check on the destination country’s relevant import charges before purchase.

Parcels may take up to 18 working days (excluding weekends and public holidays) to be delivered subject to no unforeseen delays by customs. Parcels may be delivered by various delivery companies which may include the destination country’s national postal service. A shipment confirmation email with the tracking number will be sent once your parcel has been shipped. This tracking number can also be found under your account. Customers are advised to retrieve the tracking number and trace their parcels at the respective assigned delivery companies’ website. 

Delivery time varies for international addresses depending on region. Below is a rough estimation of delivery time from date of mailing (barring no complications at customs or any other unforeseen delays):

Malaysia: 2 to 10 working days

Indonesia: 3 to 14 working days

The Philippines: 3 to 18 working days

Hong Kong / Taiwan / Thailand / Brunei / Vietnam / India / China / South Korea / Japan: 3 to 7 working days

Australia / New Zealand: 3 to 8 working days

USA / Canada / UK / Europe: 4 to 12 working days

By purchasing, we deemed the customer as agreeable to their parcels being mailed via the various mail service provider(s). Thread Theory will not be held liable for delayed and missing mails by mail service provider(s). However, we will render our best assistance in helping you to attempt to retrieve any missing mail.